Policies & Procedures
|From this point forward NHT Global Europe S.r.l. will be referred to as “NHT Global” or “Company” while NHT Global independent distributors will be referred to as “distributors”.
These Policies and Procedures govern the way in which distributors conduct business with NHT Global. These Policies and Procedures along with the Distributor Application and Agreement and the Compensation Plan (collectively referred to herein as the “Agreement”), such as may now exist or hereafter be emended, constitutes the complete and binding agreement and understanding between an independent NHT Global distributor and NHT Global. Failure to comply with the provisions of any of these documents may result in the termination of the Agreement.
. I will be honest and fair in my dealings as a distributor of NHT Global.
. I will perform my business in a manner that will enhance my reputation and the positive reputation established by NHT Global.
. I will be courteous and respectful of every person I contact in the course of my NHT Global independent distributor activities.
. I will fulfill my leadership responsibilities as a sponsor including training, supporting and communicating with the distributors in my organization.
. I will not misrepresent NHT Global products or the Compensation program.
. I will not sponsor or attempt to sponsor any NHT Global distributor directly or indirectly into any other network marketing program or engage in deceptive or illegal practices.
. I will remember that even my personal experience and the benefits received from NHT Global products, services or programs, may be interpreted as unauthorized ‘extension of labelling claims”.
. I understand and agree that I am solely responsible for all financial and/or legal obligations I incur in the course of my business as a distributor and will discharge all debts and duties as required of a distributor.
Residence of Distributor. Only individual or legal entity which are EU (European Union) resident in are eligible to become NHT Global distributor.
Independent Contractor Status. The distributor is not and could not under any circumstances be considered as an employee and therefore will not be treated as an employee also for tax purposes.
All distributors are independent contractors engaged in their own separate business pursuits. Distributors are not to be considered purchasers of a franchise, nor does the Agreement between NHT Global and its distributors create an employer/employee relationship, agency, partnership or joint venture. Distributors are considered as retail salespeople working on commissions on a non continuous basis. Distributors are strictly prohibited from stating or implying, whether orally or in writing that their relationship is any other than as outlined above. Distributors have no authority to bind NHT Global to any obligation. Each distributor is encouraged to set up his/her own hours and to determine his/her own methods, as long as he/she complies with the terms of the Agreement.
Business Conduct. Distributors will perform all of their business activities in a professional and ethical manner, which will enhance the distributor’s reputation and the positive reputation of NHT Global. Distributors will not engage in any conduct which would negatively reflect on NHT Global or any other distributor’s image. Distributors will be courteous and respectful of every person contacted including employees and executives of the corporate office of NHT Global, and will conduct their distributor status in a way as to respect the products and professionalism of NHT Global and its other distributors. A distributor will under no circumstance disparage or infringe upon the NHT Global name or reputation in connection with the marketing of NHT Global products or misappropriate any confidential or proprietary information or trade secrets (including distributor name and address lists) for use by the distributor or others.
No Purchase Required. No distributor is required to purchase any NHT Global products, services or programs.
Distributor Enrollment. NHT Global provides the following services to its distributors; a personalized marketing website that includes web hosting. NHT Global also provides a back office that enables the distributor to manage his/her business, view online tools and download marketing material, review the calculation and payment of commissions, and access past records of distributor purchases.
Distributor Rights. All distributors are authorized to buy and to promote the sale of NHT Global products and to participate in the NHT Global Compensation Plan. All NHT Global Distributors may sponsor new distributors.
Legal Age. Distributors must be of legal age in their country or state or residence to operate a NHT Global entity.
Married Couples. Each participant or legal entity is limited to one distributorship. Spouses may each have their own distributorship with NHT Global. Spouses must be in the same line of sponsorship and a spouse may not be associated directly or indirectly with distributor positions in other downline organizations. The action of one spouse will be attributed to both spouses.
Fictitious and/or Assumed Names. A person or entity may not apply for a distributorship using a fictitious or assumed name or use the identity of another person or entities that will not be associated with the distributorship. No one may enter a fiscal code number that was not assigned to the primary individual or entity on the distributorship.
VAT number. Distributor shall be required to provide NHT Global with his personal VAT number and a copy of his VAT registration certificate as soon as he:
– becomes distributor of NHT Global, if he is already a VAT subject
– obtains a VAT number according to VAT law requirements
Payment of commissions. Payment of commissions shall be effected on a weekly basis.
Invoicing.NHT Global is available to issue invoices for commissions on behalf of Distributors, when required by the law.
Legal Compliance. All distributors shall comply with all applicable laws and regulations and local ordinances and regulations concerning the operation of his/her business. All distributors are responsible for their own managerial decisions and expenditures, including all estimated income and self-employment taxes. Since distributors are not NHT Global employees, NHT Global is not responsible for payment or co-payment of any employee benefits.
No Exclusive Territories. There are no exclusive territories for recruiting purposes, nor shall any distributor imply or state that he/she has any exclusive territory rights. There are no geographic limitations on distributor sponsoring except in those foreign countries that have not officially been opened by NHT Global.
Other Services and Products. Distributors are not restricted from selling the services and products of other companies however direct or indirect promotion of those products and services to NHT Global distributors is limited to those personally sponsored. A distributor found in violation of this rule risks the loss of buying privileges, possible suspension and/or termination of the Agreement and from participating in the NHT Global Compensation Plan, in addition to other remedies to which NHT Global may be entitled.
Crossline Recruiting.Recruiting others directly or indirectly whether through written, spoken or implied means from one (1) NHT Global distributor organization to another is strictly prohibited.
Medical Treatment, Approval and Therapy. Distributors understand that they will not say directly or indirectly that any NHT Global product is government approved, or discuss or suggest that any diagnosis, evaluation, prognosis, description, treatment, therapy, or management or remedy of illness, ailment or disease can be improved by consumption or application of the product. Distributors understand that NHT Global products are not offered, intended or considered as medicinal treatment of any disorder or disease, either mental or physical.
III. SPONSORSHIP & TRAINING AND TERMS OF TERMINATION
Sponsoring. Distributors are entitled to sponsor other distributors in Italy, Europe and other countries as officially opened by NHT Global into the NHT Global program. However, distributors are compensated only for the generation of sales of products, not for sponsoring new distributors into the program.
Sale/Transfer of Distributorship. A distributorship may be sold or transferred to a non-distributor only following a period of six (6) months in the name of the original distributor. A completed and notarized Sales/Transfer form is to be submitted to the Support Department. When such transfer/sales is approved and accepted any volume previously accumulated will be removed.
Placement Changes/Corrections. Placement changes/corrections may be requested within a period of three (3) days from the date of enrollment. Such adjustments require written permission directed to the Support Department submitted from the personal back office of the sponsor as well as the distributor to be moved and in some cases the upline distributor.
Sponsor Correction. Sponsor changes are not permitted. However, sponsor correction can be made if they are reported to the Support Department within a period of three (3) business days. Sponsor corrections must be requested from the distributor back office of the current (original) sponsor, stating the reason that the correction needs to be made.
Acquisition of Business. A distributor desiring to acquire interests in another distributor’s business must first terminate his/her distributor status and wait a period of six (6) months from the date of resignation notice, before becoming eligible for such a purchase. All such transactions must be fully disclosed through the completion of a Sales/Transfer form submitted to NHT Global Support Department which is subject to approval by the Company.
Personal Information. NHT Globalattaches great importance to the protection of your personal information and respects individual’s privacy. NHT Global Europe Srl as a data controller collects, usesand stores personal dataand the choices of an individual regarding the usage, access, correction and deletion of personal information. Learn more
Training Requirement. Distributors are required to assure the adequate training of distributors they sponsor. “Adequate training” shall include, but not be limited to, education regarding the Policies and Procedures, Compensation Plan, product information, sound business practices, sales strategies, and ethical business behaviour. A sponsor must maintain an ongoing, professional leadership association with distributors in his/her organization and must fulfil the obligation of performing a bonafide supervisory, sales or distributive function on the sale or delivery of product and services to the ultimate consumer
Resignation. Any distributor may voluntarily resign his/her distributor status by failing to renew when required or by sending written notice to NHT Global to the attention of Support Department. Resignation is in effect upon receipt of such notice. A distributor who resigns his/her distributorship may not reapply either individually or with financial interests in any other distributor entity for a period of six (6) months from the date of resignation.
Suspension. NHT Global reserves the right to suspend any distributor position at any time for cause when it is determined that the distributor has violated the provisions of the Agreement, including the provisions of the Policies and Procedures as they might be amended or the provisions of the applicable laws and standards for fair dealing. Such involuntary suspension shall be made by NHT Global at its discretion. NHT Global will notify the distributor either by postal delivery or email sent to the latest address listed with NHT Global for the distributor. In the event of a suspension a distributor agrees to immediately cease representing himself/herself as a distributor for NHT Global.
During the investigation period of the suspension any commissions, overrides or bonuses, which may be due, will be held in abeyance by NHT Global pending resolution. Should the infraction be deemed unsubstantiated or the appeal evaluated and accepted by NHT Global, the suspension shall be lifted and any commissions, overrides or bonuses will be credited to the distributorship. During the applicable suspension period, NHT Global products and services may be purchased by the suspended distributor at distributor cost. However, the suspended distributor does not have the right to represent himself/herself as a distributor, promote his/her distributor business or the products during the applicable suspension period. In any instance where applicable law is inconsistent with, or requires additional or other action than set forth in the foregoing, such procedure shall automatically be amended to conform to compliance for the residents of that particular state.
In the event that a distributor is suspended for wrongdoing for a determined period of time he or she will not be entitled to earn commissions or overrides for the period of the suspension.
Termination. A distributor and relevant Agreement may be terminated for violating any of the terms of the Agreement. Notice of the termination, citing the reason(s) for the action, shall be provided in writing to the distributor and delivered either through postal delivery or email.
Appeal.A suspended or terminated distributor may appeal the action by submitting a letter to the Compliance Department of NHT Global stating the grounds of appeal. The letter of appeal must be received by NHT Global within ten (10) business days from the date of the NHT Global notice or as instructed in the notification.
If a distributor files a timely appeal, NHT Global will review and notify the distributor and the complaining party of its decision.
If the appeal is denied based upon the documentation and evidence presented against the distributor, the suspension or termination shall remain in effect as of the date of NHT Global original notice.
Succession.Notwithstanding any other provisions of this section, upon the death of a distributor, the distributor entity shall pass to his/her successor in interest as provided by law, provided that the successor in interest has submitted a completed Sales/Transfer form to NHT Global Support Department together with certified copies of the death certificate and will, trust or other instrument. The successor shall thereafter be entitled to all the rights and subject to all the obligations as any other distributor. In addition, the successor-in-interest must be of legal age in his/her country of residence.
Divorce or Dissolution. During the pendency of divorce or entity dissolution, both parties must adopt one of the following methods of operation:
. One of the parties may, with written consent of the other(s), operate the NHT Global business pursuant to an assignment in writing by NHT Global to deal directly and solely with the other spouse or non-relinquishing shareholder, partner, or trustee.
. The parties may continue to operate the NHT Global business jointly on a business-as-usual basis, whereby all compensation paid by NHT Global will be paid in the joint names of the distributors or on the names of the entity to be divided as the parties may independently agree between themselves.
Similarly, under no circumstances will NHT Global split commissions and bonus checks between divorcing spouses or members of dissolving entities. NHT Global will recognize only one (1) downline organization and will issue only one (1) commission check per NHT Global business per commission cycle. Commission checks shall always be issued to the same individual or entity. In the event that parties of a divorce or dissolution proceedings are unable to resolve a dispute over the disposition of commissions and ownership of the business, the Agreement shall be involuntarily cancelled.
If a former spouse or former entity affiliate has completely relinquished all rights to his/her original NHT Global business he/she is therefore free to enrol under any sponsor of his/her choosing, so long as he/she meets the waiting period set forth by NHT Global. In such case, however, the former spouse or party shall have no rights to any distributor in his/her organization or any former distributor.
Non-Competition. During the term of the Agreement, each distributor agrees not to compete with the protectable business interests of NHT Global by selling or promoting other product or opportunities competing with NHT Global products and services (with respect to the sale or promotion of non-competing services or products see the limitation detailed under Other Services and Products).
Vendor Confidentiality. NHT Global business relationship with its vendors, manufacturers and suppliers are confidential. A distributor shall not contact, directly or indirectly, speak to, or communicate with any representative or any supplier, manufacturer, or vendor except at a NHT Global sponsored event at which the representative is present at the request of NHT Global. Violation of this regulation may result in the termination of distributor benefits and possible claims for damages of the vendor/manufacturer/supplier relationship is compromised by the distributor contact.
Trademark.The name of NHT Global, and the name of all the NHT Global products, services and programs are the trademark of and owned by NHT Global. Only NHT Global is authorized to produce and market products and literature under these trademarks. This includes but is not limited to slides, overheads, brochures, videos, domain addresses, email addresses, and other training and/or marketing materials and all promotional materials such as but not limited to t-shirts, caps, pins, magnetic signs, etc. Use of the NHT Global name on any item not produced or authorized by NHT Global is prohibited, except in the manner described below:
NHT Global Independent Distributor
Note: No other variation may be used to describe the distributor’s association with NHT Global.
Imprinted Business Cardsor Letterheads. NHT Global independent distributors are not permitted to create their own business cards or letterhead graphics of the NHT Global name and/or trademark. Only approved NHT Global versions and wording are permitted.
Company Literature. Only official NHT Global literature may be used in presenting NHT Global products and/or the NHT Global Compensation Plan. Banners, trade show materials, and other related promotional material, must be approved in advance and in writing by NHT Global. Items on the Corporate website and the replicating distributor website may be downloaded for promotional purposes.
Advertising.Only Company approved materials may be used in the placement of any advertising in any print, radio, television, Internet, electronic or other media. No person shall use the NHT Global name, logos, trademarks or copyrighted material in any advertising nor produced by NHT Global or without express written permission from the Compliance Department of NHT Global.
Internet and Website Policy. Distributors wishing to advertise on the Internet must fully comply with the Policies and Procedures and any Internet advertising is subject to prior written approval by the Compliance Department which, in its sole discretion may disallow any advertising material for any reason, including without limitation, any material published or sought to be published on the Internet.
– Distributors must be active with their distributor business in order to obtain authorization for an approved website.
– Distributors who wish to have their own website to promote their NHT Global business must request and receive an approval number, to be displayed on the main page of the website, by email from the Compliance Department before publicly displaying the site and/or registering any search engines. No verbal approvals will be granted. Before submitting website information for approval, it is important that all hyperlinks are working properly. Any and all changes to a distributor’s previously approved website must be re-submitted for review and approval. Failure to comply is a violation of the NHT Global Policies and Procedures and may result in the suspension and/or termination of a distributor’s position.
– Distributor websites must be immediately and without question, recognized as that of a NHT Global independent distributor. Identification as an independent distributor must appear prominently on the home page, as well as all major sections (i.e. product pages, basic information, testimonials, etc.).
– No other products, programs, companies may be mentioned, illustrated, made reference to in any way on any website in which NHT Global products and/or programs are featured.
– No product names or words trademarked by NHT Global may be used as part of a distributor’s website URL address or domain name. Distributors must be certain to obtain prior approval before purchasing URL addresses, as NHT Global will not pay to have it replaced.
– No links to any other website other than the NHT Global distributor website are permitted.
– No health or curative claims or product comparisons may be made in any product information testimonials.
– Distributors are not permitted to make any earnings or sales representations, except for their own documented individual earnings. No checks may be reproduced or displayed in any manner. When using any income statements, those statements must be verifiable and accurate.
– All distributor websites are subject to federal, state and local laws and regulations. Approval of a distributor website’s content does not ensure legal compliance with the governing bodies in a distributor’s geographic area.
The following statements must be included in each distributor’s website:
“These products are not intended to diagnose, treat, cure or prevent any disease.
“As with any supplementation program, consult your healthcare provider before beginning any regimen, particularly if you have any existing health concerns. Always read and follow label directions.”
“The earnings results mentioned in this publication may not be representative of your results. Your results as a NHT Global distributor depend on your individual effort and enterprise.”
“Product, company and marketing information and photos are copyrighted by NHT Global and used with permission.”
Domain Names.Distributors may not use or attempt to register any NHT Global trade names, trademarks, service marks, product names, the Company name or any derivative thereof, for any Internet domain name.
E-Commerce/Auction Sales. Distributor may not sell NHT Global products via e-commerce or live, silent, Internet or any other type of auctions even if offered at the distributor suggested retail price. In order to maintain NHT Global’s brand reputation, image and quality business service, and to preserve the integrity of the sales channel by which NHT Global products are sold, including person-to-person, Distributors are prohibited from selling or advertising NHT Global products on e-commerce sites, auction sites and websites trading in products or services over the Internet. Examples of these prohibited sites include Amazon, eBay, esty, Alibaba and Craigslist. NHT Global is unable to guarantee the quality, authenticity, freshness or safety of products sold on these sites and therefore these products are not eligible for return/refund from NHT Global.
Trade Shows.With written authorization from NHT Global, Company products and opportunity may be displayed at trade shows by distributors. Request for participation in trade shows must be received in writing by NHT Global at least two (2) weeks prior to the show. Written authorization from NHT Global must be received before participating in such events. Company products and opportunity are the only products and opportunity that may be offered in the trade show booth. Only Company approved marketing materials may be displayed or distributed.
Distributors may not display in any manner for recruiting purposes or any other reason commission checks or make specific income claims or representations. A distributor may only use statements and content that generates reasonable expectations of what a possible participant in the business model can achieve. All statements must meet the below requirements:
– Statements must be factually true
– Statements must be supported by sufficient and substantiated data
– Statements must not be misleading (expressly or by implication)
– Statements such as “realize unlimited income”, “become a millionaire”, “full time income on part time effort”, “be set for life”, “make more than you ever thought possible, “quit your job and enjoy residual income” are prohibited.
– Distributors may not use images in videos and presentations that depict a lavish lifestyle (i.e. palatial and/or vacation homes, luxury cars, private jets.)
Statements, words, videos, images that show income, bonuses, lifestyle depictions including luxury homes, cars, material possessions and vacations referenced as due to your involvement with NHT Global that are not common to the typical member or that generate expectations above and beyond what the average member joining the NHT Global business can reasonably expect to achieve are prohibited. Luxury lifestyle claims are forbidden even if they are true in your case and even with a disclaimer. Methods of communication in which these policies are to be adhered to include, but are not limited to, in-person meetings, Webinars, presentations and trainings, all social media outlets (i.e. Facebook, Twitter, YouTube, SnapChat, Instagram, WeChat, WhatsApp), websites, videos, weekly team calls, emails, texts and instant messaging. Any distributor found in violation of this policy will be temporarily suspended pending further investigation.
Media Interviews. Distributors are prohibited from granting radio, television, newspaper, tabloid or magazine interviews or using public appearances, public engagements, or making any type of statement to the public media to publicize NHT Global, its products or their individual NHT Global business without express, prior written approval from NHT Global which can reasonably be withheld. All media contacts are inquiries must be coordinated through NHT Global and must contain a complete description of the interview format and venue.
Independent Communications. Distributors as independent contractors are encouraged to distribute information and direction to their respective downline organizations. NHT Global encourages the prudent distribution of newsletters, training manuals and workshops, and other organizations programs. However, distributors must identify and distinguish between personal communication and the official communication of NHT Global and must comply with these policies.
Distributor Training. Distributors are responsible for participation in the training of the distributors they sponsor. Training assistance is provided in NHT Global literature and in additional training tools as well as on the Internet. Further, distributors may attend local and regional training workshops for distributors.
Re-Packaging Prohibited. The repackaging of NHT Global products for resale is strictly prohibited under any circumstance.
Distributor Application and Agreement. Bonuses and overrides cannot be paid until a completed Distributor Application and Agreement has been received and accepted by NHT Global. Bonuses are paid ONLY on the sale of NHT Global products. No bonuses are paid on the purchase of any sales materials, sales aids or for the recruitment of distributors.
Commissions. The minimum amount of payment of commissions checks is USD 100. If the earned amount is less than that amount, it will be accumulated until such time that the amount exceeds USD 100.
No Purchase Required to Become a NHT Global Distributor. No product purchase is required to become a NHT Global distributor. / NHT Global distributors are entitled to purchase products from NHT Global at a discounted price.
Stockpiling Prohibited. The success of NHT Global depends upon retail sales to the ultimate consumer; therefore, all forms of stockpiling are discouraged. NHT Global recognizes that distributors may wish to purchase certain products in reasonable quantities for their own use, and for the purpose of provisioning new distributors as they are sponsored.
Credit Card Purchases. Credit card purchases may only be made by the individual whose name and address are on the credit card. Any distributor who uses another individual’s credit card to pay for purchases risks having his/her distributorship placed on suspension pending investigation and resolution of any complaints regarding unauthorized charges. NHT Global considers such transactions fraudulent and will report them to the proper authorities for settlement.
Commission Adjustments. Any upline distributor affected by returned products to NHT Global will accordingly be subject to adjustments in his/or her commissions, overrides and bonus accounts, personal volume, etc. based upon all commissions and bonuses paid on the returned product.
Bonus Buying. Bonus buying includes (1) the enrolment of an individual or entity as a NHT Global distributor without the knowledge of and/or execution of a Distributor Agreement by such individual or entity, (2) the fraudulent enrolment of an individual or entity as a distributor; (3) the enrolment or attempted enrolment of non- existent individuals or entities as distributors (phantoms), or (4) the use of a credit card on behalf of a distributor when the distributor is not the account holder of such a credit card. Bonus buying constitutes a material breach of these Policies and Procedures, and is strictly prohibited.
Shipping Costs. Shipping costs will be automatically calculated.
The method of shipping packages will be determined by NHT Global based upon various factors such as weight and destination.
Note: Should the receiving party of an order shipped from NHT Global refuse delivery and the shipment is then returned to NHT Global, the ordering distributor’s status will be made ‘inactive’ pending resolution of the delivery refusal. Return delivery charges will be deducted from the distributor’s account.
Returned Packages. In the event that a package is returned due to a distributor’s error or if the package was not picked up in a timely manner and therefore returned, NHT Global will charge the distributor a re-shipping fee.
Damaged Goods. The shipping company is responsible for damage, which occurs after it takes physical custody of the goods. A distributor who receives damaged goods should follow this procedure:
Before the driver leaves, document on the delivery receipt the number of boxes, which appear to be damaged.
Save the damaged product and box (es) for inspection by the shipping agent.
Make an appointment with the shipping company to have the damaged goods inspected.
File a claim with the shipping company.
Notify the customer service department of NHT Global.
Short Shipments. Any distributor is provided with a period of five (5) business days following receipt of shipment to report any shortages. Once notified and verified, NHT Global will ship missing items to the address on the original order.
Price Changes. All NHT Global products and literature prices are subject to change without prior notice.
Suggested Retail Pricing (SRP). NHT Global provides a suggested retail price as a guideline. NHT Global independent distributors may sell NHT Global products at whatever price they and their customers agree upon, however, a distributor is not permitted to advertise any price below NHT Global suggested retail price. This includes but is not limited to ‘free’ products or any other special pricing that would fall below the SRP. No NHT Global product may be offered along with the products of any other company.
Retail Stores. NHT Global is a direct sales company. Our success is based upon selling directly through our distributors (one-on-one) to the consumer, in a personal and caring manner. In order to maintain this personal contact with our customers and to provide equal opportunity to all distributors to sell NHT Global products to consumers, NHT Global places certain restrictions on the sales of its products to or through commercial establishments.
No distribution of products is permitted through stores unless the prior written approval is given by NHT Global.
NHT Global will be the sole judge of whether a commercial enterprise violates the policies, spirit or intent of its guidelines and reserves the right to modify, amend or rescind its approval as current business conditions may dictate.
Inactive Distributor Positions. Any distributor position that has not been activated within a period of 30 (thirty) days from the enrolment date with paid product order(s) and/or back office service will be considered voluntarily resigned and will not be eligible for reinstatement at a later date. A distributor not having activated his position in time can however always register again. In addition, inactive positions, showing no orders with BV and no back office service will be terminated by NHT Global after 90 (ninety) days from the inactive date.
VII. RETAIL GUARANTEE AND REFUND POLICY
Retail Customer Returns. NHT Global offers a 30 (thirty) day 100% (one hundred percent) unconditional money back guarantee on products to all retail customers. Every NHT Global distributor is bound by his/her Agreement and the Policies and Procedures to honour this guarantee. Prior to the completion of any retail sale a distributor must make a disclosure of the right to cancel, which, in any event, is provided for in NHT Global order forms. If a retail customer is dissatisfied with any NHT Global product for any reason, then the retail customer may return the unused portion of the product, subject to term and conditions specified in the order form, within 30 (thirty) days for either a replacement, exchange for another product or a full refund of the purchase price of the product.
Return Product Authorization. Before any product may be returned to NHT Global, whether it is a shipping error, retail customer return, damaged products or resignation, the distributor must contact the NHT Global Support Department by email to obtain a Return Merchandise Authorization Number (RMA). Any package received without such identification clearly visible on the package exterior will be refused.
Quality Control(QC). NHT Global will replace, within the mandatory time limits provided for by the applicable law, any product found to be defective. However, no product(s) should be returned to NHT Global prior to the approval to do so from the Support Department. In order to assure that replacement product will be issued, strict compliance to the following procedure is required:
A written replacement must be submitted, stating the reason for the request and accompanied by verification of payment and copy of the Product Order from and packing slip.
Upon notification NHT Global will instruct the distributor where to ship product and will issue an RMA (Return Authorization Number), which must be clearly written on the exterior of the returned package. Upon receipt and verification NHT Global will ship out replacement product(s).
Resignation Returns. If the distributor has purchased products while the Agreement was in effect, all product in a CURRENT, REUSABLE AND RESALABLE condition could be returned by the distributor within 12 months for whatever reason, and, subject to such return, NHT Global shall refund to distributor not less than 90% (ninety per cent) of the original net cost minus commissions paid to the distributor. Note: Can only offset commissions earned as a result of the product return.
NHT Global will repurchase inventory under the following conditions:
(1) Product returns are eligible for refund consideration for terminating distributors ONLY.
(2) Products may not have been purchased from promotional packages.
(3) The products are determined to be currently marketable. Products shall not be currently marketable if purchased after the product’s commercially reasonable, usable or shelf-life period less than 10 months. Or, if the company clearly disclosed prior to purchase that the product was seasonal, discontinued, or a special promotional product and not subject to repurchase consideration.
Should the distributor resign by sending written notice to NHT Global within ten (10) working days from the signing of the Distributor Application and Agreement, distributor at his/her own costs shall have to return intact and in good conditions all products and materials purchased and/or received by the Company and subject to such return the Company shall refund to distributor all amounts paid.
In the event that inventory is returned that does not meet the above conditions for return, such merchandise will be held for a period of thirty (30) days during which time the distributor has the right to request return of those items,. Distributors will pay for all shipping charges. Should this request not be received by the Support Department of NHT Global in the time period noted above, NHT Global will reserve the right to destroy such inventory without further compensation to the distributor who submitted it for review. In order to ensure that a refund issued in a timely manner the following steps should be followed:
A written request must be submitted, by email to NHT Support Department, clearly citing the resignation as reasson for the return of product.
Upon receipt of the proper information, NHT Global will instruct the distributor where to ship the products along with an RMA (Return Merchandise Authorization), which must be clearly visible on the exterior of the package. (Any return without this information visible on the outside of the package will be refused without exception). NHT Global will issue the refund within approximately thirty (30) days from the date of receipt of authorized merchandise.
The distributor assumes the cost of shipping any merchandise to NHT Global.
The distributor assumes responsibility for packing and shipping products back in a manner that will ensure that it is received in a timely manner and with no damage.
Refunds will be issued in the same manner that payment was received. This means that if a credit card was used initially, that same card will be issued the reimbursement.
Exchanges. NHT Global will not accept product exchanges from distributors.
VIII. GENERAL PROVISIONS
Record Keeping. NHT Global encourages all of its distributors to maintain complete and accurate records of their business transactions. NHT Global may exercise its option to request records relating to retail sales or other matters as described herein or as required by applicable law.
Amendments.In order to maintain a viable Marketing Program in changing economic conditions and/or to comply with changes to federal, state or local laws, NTH Global at its discretion reserves the right to amend the Policies and Procedures as set forth therein, its distributor prices or suggested retail prices, product availability and formulations, and Compensation Plan, as it deems appropriate without prior notice. Such Policies and Procedures and Compensation Plan modifications and all changes thereto, shall become a binding part of the Agreement upon publication on the official NHT Global website. It is the distributor’s responsibility to stay abreast of current and updated information and NHT Global is in no way liable for any distributor’s ignorance of the correct and current information if he or she fails to do so. In the event of any conflict between the Agreement and any such amendment, the amendment shall control. If Company brochure, product catalogs, price lists, literature, website, fax on demand information, etc. are revised; only the most current version is authorized for use by NHT Global distributors.
Reporting Policy Violations. Distributors observing a policy violation by another distributor should submit a written report of the violation to the Compliance Department of NHT Global either through fax, mail or email. Such documents must bear the writer’s signature and distributor identification number. Anonymous complaints will not be accepted. Note: No telephone calls will be accepted with such matters as documentation must be presented in writing, both from the complaining parties and ultimately from the individual(s) cited for policy violation. Details of the incident such as dates, number of occurrences, persons involved, witnesses and any other supporting documentation should be included in the report.
Entire Agreement. This Agreement (comprised of these Policies and Procedures, the Distributor Application and Agreement and the Compensation Plan) as may exist or hereafter be amended, constitutes the entire agreement of the parties regarding their relationship, the subject matter hereof and related hereto. In the event of any conflict among provisions of Policies and Procedures, Distributor Application and Agreement and Compensation Plan, the provisions of the Distributor Application and Agreement shall prevail and control.